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They had no idea that they needed to call for the shuttle and assumed it would pick them up when the races concluded.

We walked out to the pick up point and was joined by a family with small children also waiting for the shuttle. We did exactly that at the end of the last race around 10:30 p.m.

We caught the shuttle in front of the hotel and our driver, Don, dropped us at Lot A and said to have security call when the races were over and he would come back and pick us up. Since minors are not allowed in the casino, this is the entrance used by families with children. After checking at the desk, I was told we could take the shuttle, but they would have to drop us at Parking lot A which has an entrance to the outside racing area known as the apron. One of the reasons I booked there was that they offer a free shuttle to their casino and race track which sits next to their hotel. We were pleased with our room and the free wifi. It was our last night of a week vacation to West Virginia and I thought it might be fun to take her to the races at Charlestown which they own. Go into a random room and check the cleanliness.My husband and I reserved a room at The Inn at Charles Town on a recent vacation with my 15 year old granddaughter. Those things matter at a destination resort. For management reading this, just go into the main lobby mens room and look at the overall condition of the stalls, floors and walls. I will say that all our interactions with the staff were professional and courteous, so there is that positive. But having been to Mountaineer when it was still the Waterford, to when the new hotel opened up, to now, it has declined greatly. I don’t know if it is a staffing issue or what. And bring over the age of 50, we got the room for $60 for the night. The staff allowed us to park our motorcycle under the entrance overhang, which was appreciated.

The Big Al’s sandwich shop was great with good food at a good price. The motel and casino were not busy and the good feelings of my past visits were gone. Our room was also dirty, with furniture banged up, splash stains of some type of liquids on the wall, debris on the carpet. From the public areas and bathrooms, to the parking lot and landscaping, it was just dirty and kind of depressing. The biggest stand out from our stay is it is dirty. Overall this is a below average “resort”. As much as it pains me to say this, as I have been traveling to Mountaineer since I was a child (age 51 now), this resort has fallen upon hard times.

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